Where to see your import's progress

Your upload shows its progress on screen. You do not need to ask Eddie in the chat to check on it, and looking at these screens uses no credits.

Where to look

• Your projects page. An import that is still running has a card in the In progress section. The page refreshes about once a minute and whenever you come back to the tab. The card's one line says how far the upload is: Uploading 14 of 36 files · 62%.
• The watch page. Click the card. The page is headed Uploading 14 of 36 files and has a bar. Under it, it shows how much has been sent (for example 38.0 of 61.0 GB (62%)), when data last arrived (for example last data under a minute ago) and how long the upload has been running. The page updates on its own while you are on it.
• An upload from your browser. The import page itself shows one status card with a bar and a count such as "Uploading 3 of 12 files". Keep that tab open until it finishes.

The percentage appears only when the total size of your files is known. Until then the line shows the file count and how much has been sent.

What the words on the desktop app's card mean

• Uploading 14 of 36 files · 62%. The Eddie desktop app is sending your files and reporting back. The first number is the files that have finished.
• No data for 6 min — click to watch. No data has moved for about five minutes or more. On the watch page it reads: "Check that the Eddie app is open and your internet is working." Check both.
• Eddie app stopped sending files — check it is open. The app on your computer has stopped reporting while files were still waiting, and may have quit. On the watch page it reads: "The Eddie app on your computer has stopped reporting and may have quit. Open it to continue."
• A stage name, such as "receiving files — click to watch". The card knows the import's stage but has no file counts to show. This is what an older version of the desktop app, or an app that has not reported yet, looks like. It does not mean the upload has failed.

When the upload part is done, the card moves on to the stages after it, such as analyzing, and the card goes away when the import is finished. Eddie can also notify you when the project is ready: see Get notified when your project is ready.

If the upload looks stuck

A time estimate that keeps climbing is the clearest sign, and so is a card that keeps saying no data is moving. Import stuck or failed lists what to try. If an import ends with some files missing, Where an import's outcome lives says where that is shown.