Manage your subscription, billing and emails
Where to see or cancel a subscription, change your card, find receipts, get a discount, stop emails, and reach a person.
This page tells you where each billing control is. "Unsubscribe" can mean two things, so both are here: stop a paid plan, or stop emails.
Two ways to pay
- Credit packs. You buy a pack once. It does not renew, and there is nothing to cancel.
- A subscription. Some accounts have a plan that renews every month or every year. Only a subscription renews.
See or cancel a subscription
Open app.heyeddie.ai/subscribe and sign in with the email address you subscribed with.
- The page lists each subscription on that address, its price and the date it renews.
- Select Unsubscribe, read what happens, tick the box that names the end date, and confirm.
- Nothing changes that day. The plan stays active until the end of the period you paid for, and then it does not renew. You are not charged again.
- Credits from the plan stay spendable until the end date. Any left over then expire. Credits you bought in packs, and referral credits, stay on your account.
- When you spend credits, Eddie counts your plan credits first. So only the plan credits you have not spent expire. Credits you bought stay.
- Cancelling is not a pause. To subscribe again after the end date, you start a new plan.
- If the page says you have no subscription, you may have subscribed with a different email address. Sign in with that address. If you cannot, email hey@heyeddie.ai from the address your receipts go to.
- If one address holds two subscriptions, cancelling one does not cancel the other.
More detail: Cancel your Eddie plan.
Update your card, and find receipts and invoices
Use the billing portal to change your saved card and to see your billing history. It appears after your first purchase:
- On your projects page, select your credit balance at the top of the page, then Billing portal.
- Inside a project, select your credit balance at the bottom of the sidebar, then Credit history, then Manage billing & receipts.
Every credit purchase emails a receipt to the address on your account. If you need an invoice with a company name or a VAT or tax ID, email hey@heyeddie.ai with roughly when you paid.
Discounts and coupon codes
- There is no coupon or promo code field at checkout. Eddie does not publish discount codes.
- Bigger packs cost less per credit. 1,000 credits cost $10, 5,000 cost $45, 15,000 cost $120 and 50,000 cost $350.
- Time-limited bonuses. Sometimes larger packs carry extra credits for a short time. When a bonus runs, the Buy credits dialog shows it.
- Referrals. When a friend signs up with your link and finishes a first import, you each get 250 credits. See Refer a friend and earn credits.
- New accounts start with 1,000 free credits.
Refunds
Eddie does not refund money for unused time or unspent plan credits. When work that you paid credits for fails on our side, the credits come back to your balance automatically. See How credits and billing work.
Stop emails
To stop emails, you do not cancel anything. Open the account menu on your projects page and select Email preferences, or open the panel directly. Each kind of email has its own switch, and every email has an unsubscribe link at the bottom. Stopping emails does not change your plan. See Manage your email preferences.
Contact a person
Email hey@heyeddie.ai. For a billing question, say which email address you pay with and roughly when you paid. Do not send card numbers. See Contact support.