Cancel your Eddie plan or workspace
Here's how to cancel your Eddie subscription or shut down a workspace.
Canceling isn't self-serve yet
Eddie doesn't currently have a self-serve "cancel subscription" button in the app. Billing and workspace changes — including cancellations, downgrades, and closing a workspace — are handled by the support team directly.
How to cancel
- Go to Contact support.
- Tell them you want to cancel, and include your workspace name and the email your account is under.
- Support will confirm the cancellation and let you know the effective date (for example, whether you keep access through the end of a billing period).
What happens to your projects
Canceling stops future billing, but ask support what happens to your existing projects and exported files before you cancel — retention and access after cancellation can vary, and it's worth confirming in writing so nothing you need disappears unexpectedly.
Credits and refunds
If you have unused credits or think you were charged incorrectly, mention that in the same support request — see How credits and billing work for background on how credits are tracked before you reach out.
Faster answers
The more detail you give support up front (workspace name, plan, reason for canceling), the faster they can process the request without back-and-forth.