Eddie AI
Contact salesSign inSign up
Features
Solutions
Resources
PricingContact salesSign in

Connect cloud storage

Pull footage straight from connected cloud storage into a project — and what to check when the connection fails.

Last updated October 10, 2026
☁ Your storageDrive, Dropbox,Frame.ioVPN? firewall?🎬 Eddie projectfootage importsstraight inconnection failing? test on a phone hotspot — network blocks beat bad logins 9 times in 10

Connecting cloud storage lets you pull footage straight into Eddie without downloading it to your machine first.

Connect and import

  1. When adding media to a project, choose a cloud source (for example Google Drive, Dropbox or Frame.io).
  2. Authorize the connection when prompted.
  3. Browse and pick the footage to import — Eddie pulls it in and starts transcription and analysis like any other import.

Frame.io is connected once per workspace rather than per import — open the Integrations screen to connect it. See Send to Frame.io.

Shade is connected the same way: the workspace owner saves a Shade API key on the Integrations screen once, and everyone in the workspace can import from it. See Import from Shade.

LucidLink is also connected once per workspace, with a LucidLink service-account token. See Import from LucidLink.

The Integrations screen — workspace-level connections are shared with everyone in the workspace, and imports and deliveries use them.
The Integrations screen — workspace-level connections are shared with everyone in the workspace, and imports and deliveries use them.

If it won't connect

A failed connection is more often a network problem than a credentials problem:

  • A VPN, firewall or filtering tool can block the app from reaching the storage service. Corporate networks and security agents are the usual culprits.
  • Try a different network — a phone hotspot is a quick test.
  • Temporarily disabling a local firewall or filtering tool often confirms the cause.

Eddie surfaces the underlying error where it can, to help you tell a network block from a bad login.

Related: Import your footage, Import stuck or failed.

Was this helpful?Two seconds, and it tells us what to rewrite.

Related articles

Import your footageCreate a project and add footage — upload, cloud import or desktop — and Eddie transcribes and analyzes every clip in the background.Import from ShadeConnect Shade to your workspace once, then browse your Shade drives and pull originals straight into Eddie — no local download needed.Import from LucidLinkConnect a LucidLink filespace once, then browse it or paste a lucid:// link to pull footage straight into Eddie — no local download needed.Import stuck or failedIf your import stalls, shows a wildly wrong time estimate, or some of your files never show up in the project, here's what's happening and what to do.

Still stuck?

For a product issue, or for billing and your account, see Contact support. Cutting with a team or at studio volume? Talk to sales.

Contact supportContact sales