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Why did my credits go down?

Imports are charged per hour of footage, generation and placed b-roll cost credits, and in a workspace everyone spends one pool. Ask Eddie for your credit history to see each charge.

⚡ balancepersonal or workspace pool📥 importstranscription + analysis💬 promptsthe editing work🎵 generationmusic & voice-over🔎 analysisEddie watches a rendernew accounts start with 500 free credits — about two hours of footage

Ask Eddie, or your chat client, for your credit history. It lists each charge and what it was for. These are the usual reasons a balance drops faster than expected:

  • Importing. 250 credits per hour of footage, billed in 15-minute blocks. To use footage you already imported in a project, add it to that project instead of importing it again.
  • A big first edit. A first assembly across hours of footage costs more than a small change to a finished cut.
  • Generation and b-roll. Motion graphics, music, voice-over, AI b-roll and placing b-roll on a cut cost credits. See the price list.
  • A shared workspace. Everyone in a workspace spends the same pool. See What everyone in a workspace can see (and spend).

If you ask Eddie to put right the edit it just delivered, within 30 minutes, the correction draws on what you already paid for that run. See How credits and billing work.

If a charge still looks wrong, email hey@heyeddie.ai with the project link and roughly when it happened.

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Related articles

How credits and billing workCredits pay for imports, prompts and generation — from your personal balance or the workspace's shared pool.Price list: what each thing in Eddie costs in creditsEvery fixed price in one table: imports, transcription, searches of your footage, b-roll, beats, audio description and each kind of export, plus what is free.What everyone in a workspace can see (and spend)Inside a workspace everyone sees every project and spends the shared credits — plan your spaces accordingly.Add media to an existing projectClick + Add next to Media in the project sidebar — new clips upload with live progress in place and join the project seamlessly.

Still stuck?

For a product issue, or for billing and your account, see Contact support. Cutting with a team or at studio volume? Talk to sales.

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