How can we help?
Guides and answers for everything Eddie — from your first import to a finished cut in Premiere, Final Cut, Resolve or MP4.
🚀 Getting started
What Eddie is and your first ten minutes in it — import to first cut.
Add media to an existing projectConnect cloud storageEddie 3.5: what's new, and moving over from original EddieEddie for iPhoneGet notified when your project is readyImport from Premiere, Final Cut or ResolveImport your footageInstall the desktop appLanguages: transcription and captionsMake your first AI editRAW footage and codecsThe editor explained: player, transcript, timelineUse Eddie from Claude (or any MCP client)What is Eddie AI?View all 14 →🎬 Editing capabilities
Directing the edit in plain language: cuts, b-roll, captions, music, multicam and more.
Add b-roll and overlaysAdd captions and subtitlesBackgrounder: give Eddie contextBrand kits: logo, fonts and colorsCinematic motion: the automatic push, drift and zoomColor gradingCrop and reframe for socialHow to prompt Eddie wellMotion graphics: kinetic titles, lower-thirds and stat calloutsMulticam: sync cameras across importsMulticam: syncing and switching anglesMusic, voice-over and audioPauses, gaps and pacingRefining clips with ✨ sparkRemove filler words and silencesStabilizing shaky footageThe ✨ spark — Eddie implements your commentsTitles and graphicsTranscripts and speakersWhat you can ask Eddie to doView all 20 →📤 Export & hand-off
Finishing: timelines for Premiere, Final Cut, Resolve, Avid and OTIO — or a rendered MP4.
Export to Premiere, Final Cut, Resolve, Avid & OTIOOpen a project in the desktop appRender a finished MP4Send to Frame.io and get review comments backView all 4 →👥 Workspaces & credits
Teams, what a workspace shares, and how credits and billing work.
Create a workspaceHow credits and billing workInvite and manage teammatesWhat everyone in a workspace can see (and spend)View all 4 →🛟 Troubleshooting & support
When something misbehaves — fixes first, then how to reach us.
Contact supportGetting an Eddie timeline into DaVinci ResolveImport stuck or failedPlayback problems: stutter, buffering, black framesPremiere won't import the XMLView all 5 →