Upgrade your plan or top up credits
If your workspace runs low on credits or ends a little over, you can top up or upgrade your plan to keep editing.
When you need to upgrade or top up
Eddie's editing actions (transcription, generating music, rendering exports, and more) consume credits from your workspace's balance. If a run takes your workspace balance below zero, that is not money you owe: it comes out of your next credits. See Does a negative balance mean I owe money?. Until credits are added, prompting, importing and exporting pause, so top up or upgrade to continue prompting Eddie in that project.
How to top up or upgrade
On your projects page, select your credit balance, then Buy credits. In a project, select Buy in the sidebar. Then:
- Buy a credit pack on the Credit packs tab, or
- Subscribe to a yearly plan, Eddie Plus or Eddie Max, on the Subscribe & save tab, when it is shown. See Eddie Plus and Eddie Max yearly plans.
To move from Eddie Plus to Eddie Max, email hey@heyeddie.ai.
Why this matters for teams
Credits are shared at the workspace level — any member's actions draw from the same balance. If you're seeing a balance below zero, check with your workspace admin, since only certain roles can manage billing. See How credits and billing work for details on what consumes credits and how usage is tracked, and What everyone in a workspace can see (and spend) for role-based visibility into spend.
If you're blocked mid-edit
If a prompt fails or gets cut short because the workspace balance went below zero, that run's work isn't lost — you can top up and continue from where Eddie left off in the same project.
Still stuck?
For a product issue, or for billing and your account, see Contact support. Cutting with a team or at studio volume? Talk to sales.