Troubleshooting & support
When something misbehaves — fixes first, then how to reach us.
5 articles
Contact supportEmail hey@heyeddie.ai — or ask Eddie in the app first; it answers from these articles and links you to them.Getting an Eddie timeline into DaVinci ResolveTwo ways into Resolve: File > Import > Timeline, or the Eddie AI AE script under Workspace > Scripts.Import stuck or failedHow to tell still-working from stuck, the quick fixes that usually work, and the known import limitations.Playback problems: stutter, buffering, black framesStutter, buffering or black frames in the player — what helps, and why your exports are never affected.Premiere won't import the XMLWhen Premiere refuses the XML or the timeline comes in wrong — re-export first, then work down the list.