I purchased credits — now what?
Here's where a credit purchase lands, how to find your receipt, and what to do if credits don't show up after paying.
Where your purchase goes
When you buy credits, they're added to whichever space was active in the buy-credits flow:
- Buying from your personal space's sidebar (or going straight to app.heyeddie.ai/credits/buy) tops up your personal balance.
- Buying from a team workspace's sidebar tops up that workspace's shared pool, which every member can then draw on.
If a purchase doesn't seem to show up where you expected, check whether you were in the right workspace at the time — credits don't move between your personal space and a team workspace afterward, so double-check the active workspace next time you buy.
Confirming a purchase went through
Your credit balance is always visible in the sidebar (Credits · Buy). After a successful purchase, this number should update right away. If it doesn't:
- Refresh the page or restart the app.
- Check you're looking at the same workspace you purchased into (use the workspace switcher, bottom-left).
- Sign out and back in to refresh your session.
Receipts
Payment receipts come from our payment processor by email to the address on your account at the time of purchase. If you can't find one, check spam/promotions folders first.
If credits still haven't appeared
If you were charged but your balance hasn't updated after trying the steps above, contact support with roughly when you purchased and which workspace you expected the credits in — a human will check the transaction and sort it out.
Related: How credits and billing work, What everyone in a workspace can see (and spend).