All help topics
Workspaces & credits
Teams, what a workspace shares, and how credits and billing work.
16 articlesCancel your Eddie planSubscribe and unsubscribe whenever you like, right from the app. Here is where the button is, what happens to your credits, and our no-refunds policy.Create a workspaceA shared space for a team: every member sees the same projects and draws on the same pool of credits.Does Eddie have an affiliate or referral program?Eddie's referral program lets you earn credits by inviting people, and those referral credits stay on your account even if you cancel your plan.Estimating cost for a large or long-form projectReal numbers for budgeting a project with a lot of footage — what import actually costs, ten specific paid actions with real rates, and a worked example table.Get Eddie notifications in Slack or Microsoft TeamsPost project updates — ready, exports, comments, failures — to a Slack or Teams channel your team already watches.Get an invoice or receipt for your purchasePayment receipts for credit purchases and subscriptions are sent by email from our payment processor, and support can help if you need a copy.How credits and billing workCredits pay for imports, prompts and generation — from your personal balance or the workspace's shared pool.I purchased credits — now what?Here's where a credit purchase lands, how to find your receipt, and what to do if credits don't show up after paying.Invite and manage teammatesInvite teammates to a workspace by email — they get full access to its projects; owners add and remove, everyone sees the roster.Invite your team to a workspaceThe step-by-step: create a team workspace, add teammates by email, and share its projects and credits. Owners only.Legal, security and complianceEddie's Terms, Privacy Policy and DPA, the Trust Center, SOC 2 Type I and II, GDPR and HIPAA — and the commitment that your content is never used to train AI models.Share a project: roles, credits and invitesInvite people to one project as a Commenter or Editor, control whether they can spend its credits, and share a view-only link.Single sign-on (SSO / SAML) for your teamYour team can sign in to Eddie through your company's identity provider with SSO / SAML. It's set up with the Eddie team — contact sales to get started.Upgrade your plan or top up creditsIf your workspace runs low or goes negative on credits, you can top up or upgrade your plan to keep editing.What everyone in a workspace can see (and spend)Inside a workspace everyone sees every project and spends the shared credits — plan your spaces accordingly.Why a run cost more than expected: clip review and creditsEddie reviewing your footage frame-by-frame before cutting is often the biggest cost in a run, and you can control or skip it.
Can’t find it?Email hey@heyeddie.ai. A human reads every message. Teams and studios: talk to sales about seats and volume.