Contact support

Support for Eddie AI on iPhone, on the web and on Mac & Windows. Questions about importing, editing, exporting, billing or anything else — a human reads every message, usually the same day.

Eddie for iPhone →Web appMac & WindowsClaude & ChatGPT

Email usWrite to hey@heyeddie.ai about anything in Eddie, including the iPhone app — tell us what you were trying to do and what happened. Screenshots or a project link help us answer faster.

Contact support

Using Eddie on iPhone?Watch your edits, prompt changes, import from your camera roll and get a ping when a render finishes. The guide covers install, sign-in and notifications; the rest of the help center covers importing, editing and exporting.

Eddie for iPhone →Help Center →

Cutting with a team?Talk to sales about workspaces, seats and billing for teams.

Contact sales →

Ask Eddie first

The fastest answer is often right in the app: ask your support question in Prompt Eddie (or in your connected MCP client) — “why did my export fail?”, “how do credits work?” — and it will answer from these help articles, with a link to the relevant page. If it can’t help, it will say so honestly and point you here.

What to include in an email

The more of this you include, the faster the first reply solves it:

What you were doing — importing, prompting, exporting, and in which project.
What you expected, and what happened instead.
Where you were — iPhone, web, desktop app, or an MCP client like Claude.
Roughly when it happened, and a screenshot or the exact error text if you have it.

Please don’t email passwords or payment details — we’ll never ask for them.

Feature requests and feedback

We want them! The same address works: hey@heyeddie.ai. Tell us what you’re trying to make and where Eddie slowed you down.