Ask Eddie first
The fastest answer is often right in the app: ask your support question in Prompt Eddie (or in your connected MCP client) — “why did my export fail?”, “how do credits work?” — and it will answer from these help articles, with a link to the relevant page. If it can’t help, it will say so honestly and point you here.
What to include in an email
For a product or technical issue, the more of this you include, the faster the first reply solves it:
- What you were doing — importing, prompting, exporting, and in which project.
- What you expected, and what happened instead.
- Where you were — iPhone, web, desktop app, or an MCP client like Claude.
- Roughly when it happened, and a screenshot or the exact error text if you have it.
Please don’t email passwords or payment details — we’ll never ask for them.
Feature requests and feedback
We want them. Email hey@heyeddie.ai. Tell us what you’re trying to make and where Eddie slowed you down.